{"id":5673,"date":"2025-08-04T20:29:43","date_gmt":"2025-08-05T01:29:43","guid":{"rendered":"https:\/\/vibemobi.com\/?page_id=5673"},"modified":"2025-08-04T20:29:43","modified_gmt":"2025-08-05T01:29:43","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/vibemobi.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<section class=\"section dark has-parallax\" id=\"section_824176486\">\n\t\t<div class=\"bg section-bg fill bg-fill\" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-2\">\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1667127688\">\n\n\n\t<div id=\"col-150853847\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"font-size: 200%;\">Preguntas Frecuentes<\/span><\/h1>\n\t<div id=\"gap-684677283\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-684677283 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-150853847 > .col-inner {\n  padding: 58px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_824176486 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 300px;\n  background-color: rgb(110, 10, 120);\n}\n#section_824176486 .section-bg.bg-loaded {\n  background-image: url(https:\/\/vibemobi.com\/wp-content\/uploads\/2024\/04\/innerpage-titles-man1.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-1605719052\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1605719052 {\n  padding-top: 41px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-1161507747\">\n\n\n\t<div id=\"col-1666897358\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: center; font-size: 250%;\"><strong>\u00bfTienes preguntas? Tenemos respuestas.<\/strong><\/h1>\n<p>Desde la cobertura hasta la compatibilidad, te respaldamos. Despl\u00e1zate hacia abajo para encontrar lo que necesitas.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1699871264\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1699871264 {\n  padding-top: 33px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_1335512126\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 style=\"text-align: center;\"><strong>Comenzando<\/strong><\/h3>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1335512126 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section has-mask mask-arrow\" id=\"section_748990429\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1016692876\">\n\n\n\t<div id=\"col-1212885067\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3436226447\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3436226447-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_is_vibe_mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-3436226447-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 es Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3436226447-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3436226447-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\">Vibe Mobi es un proveedor de servicio inal\u00e1mbrico prepago que ofrece planes m\u00f3viles econ\u00f3micos con cobertura nacional y opciones de llamadas internacionales. Usamos redes de primera calidad para mantenerte conectado, sin contratos ni revisiones de cr\u00e9dito.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3791558433\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3791558433-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_activate_my_vibe_mobi_sim_card?\" aria-expanded=\"false\" aria-controls=\"accordion-3791558433-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo activo mi tarjeta SIM de Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3791558433-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3791558433-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Sigue las instrucciones de activaci\u00f3n impresas en tu kit SIM. Puedes activarla por:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">En l\u00ednea: <\/span><span style=\"font-weight: 400;\">vibemobi.com\/activate<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Mensaje de texto: Instrucciones incluidas en tu paquete<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Llamada: 1-833-377-1900<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2028453140\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2028453140-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_bring_my_own_phone_(byod)?\" aria-expanded=\"false\" aria-controls=\"accordion-2028453140-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo usar mi propio tel\u00e9fono (BYOD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2028453140-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2028453140-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">\u00a1S\u00ed! La mayor\u00eda de los dispositivos desbloqueados compatibles con GSM funcionar\u00e1n con Vibe Mobi. Verifica la compatibilidad en nuestro sitio web antes de activar. Consulta nuestras Buenas Pr\u00e1cticas para Desbloquear tu Tel\u00e9fono y traerlo a Vibe Mobi. <\/span><span style=\"font-weight: 400;\">Mejores pr\u00e1cticas<\/span><span style=\"font-weight: 400;\"> para desbloquear tu tel\u00e9fono y traerlo a Vibe Mobi.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-930942539\" class=\"accordion-item\">\n\t\t<a id=\"accordion-930942539-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_choose_or_change_my_plan?\" aria-expanded=\"false\" aria-controls=\"accordion-930942539-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo elijo o cambio mi plan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-930942539-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-930942539-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Puedes seleccionar tu plan al momento de la compra o cambiarlo en cualquier momento a trav\u00e9s del Servicio al Cliente (1-833-377-1900) o desde tu cuenta en \u201cMi Cuenta\u201d de Vibe Mobi. Tambi\u00e9n puedes visitar una tienda autorizada de Vibe Mobi.\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Planes y Pagos<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3886144258\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3886144258-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_plans_does_vibe_mobi_offer?\" aria-expanded=\"false\" aria-controls=\"accordion-3886144258-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 planes ofrece Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3886144258-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3886144258-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Ofrecemos varios planes prepagos asequibles que incluyen llamadas y mensajes ilimitados, datos de alta velocidad y llamadas internacionales. Visita <\/span><span style=\"font-weight: 400;\">vibemobi.com\/plans<\/span><span style=\"font-weight: 400;\"> para conocer las \u00faltimas opciones.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2355738075\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2355738075-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_top_up_or_renew_my_plan?\" aria-expanded=\"false\" aria-controls=\"accordion-2355738075-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo recargo o renuevo mi plan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2355738075-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2355738075-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Puedes recargar usando:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Nuestro portal en l\u00ednea \u201cMi Cuenta\u201d:<\/span><a href=\"https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\"><span style=\"font-weight: 400;\">https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visitando una tienda Vibe Mobi <\/span><span style=\"font-weight: 400;\">haz clic aqu\u00ed<\/span><span style=\"font-weight: 400;\"> para ubicaciones disponibles<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Llamando a nuestro n\u00famero de soporte: 1-833-377-1900<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-483364053\" class=\"accordion-item\">\n\t\t<a id=\"accordion-483364053-label\" class=\"accordion-title plain\" href=\"#accordion-item-do_vibe_mobi_plans_include_taxes_and_fees?\" aria-expanded=\"false\" aria-controls=\"accordion-483364053-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfLos planes de Vibe Mobi incluyen impuestos y cargos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-483364053-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-483364053-label\" >\n\t\t\t\n\n<p>Algunos planes incluyen impuestos\/cargos; otros los muestran por separado. Las p\u00e1ginas de planes detallan los precios completos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1858445325\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1858445325-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_happens_if_i_run_out_of_data_or_minutes?\" aria-expanded=\"false\" aria-controls=\"accordion-1858445325-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 sucede si me quedo sin datos o minutos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1858445325-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1858445325-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Puedes comprar paquetes adicionales o recargar tu plan. La velocidad puede reducirse despu\u00e9s de alcanzar ciertos l\u00edmites de datos seg\u00fan tu plan.\nPortal en l\u00ednea \u201cMi Cuenta\u201d: https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\nTienda Vibe Mobi\nLlamando a 1-833-377-1900<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Nuestro portal en l\u00ednea \u201cMi Cuenta\u201d:<\/span><a href=\"https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\"><span style=\"font-weight: 400;\">https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visitando una tienda Vibe Mobi <\/span><span style=\"font-weight: 400;\">haz clic aqu\u00ed<\/span><span style=\"font-weight: 400;\"> para ubicaciones disponibles<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Llamando a nuestro n\u00famero de soporte: 1-833-377-1900<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Internacional y Roaming<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3863641975\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3863641975-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_call_internationally_with_vibe_mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-3863641975-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo hacer llamadas internacionales con Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3863641975-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3863641975-label\" >\n\t\t\t\n\n<p>S\u00ed, muchos de nuestros planes incluyen llamadas internacionales a Latinoam\u00e9rica y otros destinos. Consulta los detalles del plan o cont\u00e1ctanos para ver pa\u00edses compatibles.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2161625650\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2161625650-label\" class=\"accordion-title plain\" href=\"#accordion-item-does_vibe_mobi_offer_international_roaming?\" aria-expanded=\"false\" aria-controls=\"accordion-2161625650-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfVibe Mobi ofrece roaming internacional?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2161625650-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2161625650-label\" >\n\t\t\t\n\n<p>Actualmente, Vibe Mobi es un proveedor dom\u00e9stico en EE. UU. Algunos planes pueden incluir roaming limitado en Puerto Rico y territorios estadounidenses.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Dispositivos<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1417277814\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1417277814-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_buy_a_phone_from_vibe_mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-1417277814-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo comprar un tel\u00e9fono con Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1417277814-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1417277814-label\" >\n\t\t\t\n\n<p>Al principio, nos enfocamos en BYOD (trae tu propio dispositivo). Sin embargo, algunas tiendas asociadas pueden ofrecer tel\u00e9fonos compatibles. Pronto ofreceremos paquetes con dispositivos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1482572329\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1482572329-label\" class=\"accordion-title plain\" href=\"#accordion-item-are_vibe_mobi_devices_unlocked?\" aria-expanded=\"false\" aria-controls=\"accordion-1482572329-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfLos dispositivos de Vibe Mobi vienen desbloqueados?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1482572329-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1482572329-label\" >\n\t\t\t\n\n<p>Los dispositivos vendidos por Vibe Mobi est\u00e1n bloqueados durante 60 d\u00edas despu\u00e9s de la activaci\u00f3n. Despu\u00e9s de ese per\u00edodo, puedes solicitar el desbloqueo si cumples con los requisitos. Consulta nuestra Pol\u00edtica de Desbloqueo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Atenci\u00f3n al Cliente<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2649737973\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2649737973-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_contact_vibe_mobi_support?\" aria-expanded=\"false\" aria-controls=\"accordion-2649737973-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo contacto al soporte de Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2649737973-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2649737973-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Puedes comunicarte con nosotros por:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Correo electr\u00f3nico: customercare@vibemobi.com<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Tel\u00e9fono: 1-833-377-1900<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">TRS\/TTY: Marca 711<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Sitio web: https:\/\/vibemobi.com\/en\/contact<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1270879524\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1270879524-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_languages_does_vibe_mobi_support?\" aria-expanded=\"false\" aria-controls=\"accordion-1270879524-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfEn qu\u00e9 idiomas ofrecen atenci\u00f3n al cliente?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1270879524-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1270879524-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\">Ofrecemos atenci\u00f3n al cliente en ingl\u00e9s y espa\u00f1ol.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Cuenta y Seguridad<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1334342789\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1334342789-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_manage_my_account_or_check_my_balance?\" aria-expanded=\"false\" aria-controls=\"accordion-1334342789-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo administro mi cuenta o consulto mi saldo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1334342789-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1334342789-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Inicia sesi\u00f3n en tu cuenta en www.vibemobi.com.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4218807199\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4218807199-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_should_i_do_if_my_phone_is_lost_or_stolen?\" aria-expanded=\"false\" aria-controls=\"accordion-4218807199-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 debo hacer si pierdo mi tel\u00e9fono o me lo roban?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4218807199-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4218807199-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Contacta a Vibe Mobi de inmediato para suspender tu servicio y proteger tu n\u00famero.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Tarjetas SIM y eSIM<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1353494472\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1353494472-label\" class=\"accordion-title plain\" href=\"#accordion-item-what\u2019s_the_difference_between_a_physical_sim_and_an_esim?\" aria-expanded=\"false\" aria-controls=\"accordion-1353494472-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es la diferencia entre una SIM f\u00edsica y una eSIM?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1353494472-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1353494472-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Una tarjeta <\/span><b>SIM f\u00edsica<\/b><span style=\"font-weight: 400;\"> es un peque\u00f1o chip que insertas en tu tel\u00e9fono para conectarte a nuestra red. Una eSIM (SIM embebida) es una versi\u00f3n digital integrada en algunos tel\u00e9fonos m\u00e1s nuevos. Se activa digitalmente mediante un c\u00f3digo QR o una aplicaci\u00f3n. <\/span><b>eSIM<\/b><span style=\"font-weight: 400;\"> (embedded SIM) is a digital version built into newer smartphones. With an eSIM, there\u2019s no need to insert anything \u2014 it\u2019s activated digitally via a QR code or app.<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Si tu tel\u00e9fono es m\u00e1s antiguo, necesitar\u00e1s una <\/span><b>SIM f\u00edsica.<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Si tu tel\u00e9fono admite eSIM, pronto ofreceremos activaci\u00f3n eSIM a trav\u00e9s de Vibemobi.com. Durante el registro, podr\u00e1s ingresar tu dispositivo para verificar si admite eSIM.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1379161856\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1379161856-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_insert_a_physical_sim_card?\" aria-expanded=\"false\" aria-controls=\"accordion-1379161856-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo inserto una tarjeta SIM f\u00edsica?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1379161856-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1379161856-label\" >\n\t\t\t\n\n<ol>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apaga tu tel\u00e9fono.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ubica la bandeja SIM (usualmente en el lateral o parte superior).<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Usa la herramienta de expulsi\u00f3n (o un clip) para abrir la bandeja.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inserta la SIM de Vibe Mobi con los contactos dorados hacia abajo.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vuelve a colocar la bandeja y enciende el tel\u00e9fono.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sigue las instrucciones de activaci\u00f3n incluidas en el kit SIM.<\/span><\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-833290592\" class=\"accordion-item\">\n\t\t<a id=\"accordion-833290592-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_happens_if_i_order_my_physical_sim_online_at_vibemobi.com?\" aria-expanded=\"false\" aria-controls=\"accordion-833290592-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 pasa si pido mi SIM f\u00edsica en l\u00ednea en VibeMobi.com?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-833290592-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-833290592-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Si haces el pedido en VibeMobi.com, enviaremos tu SIM f\u00edsica en un plazo de 72 horas (3 d\u00edas h\u00e1biles). El kit incluye todo lo que necesitas para activar y comenzar a usar el servicio. <\/span><b>VibeMobi.com<\/b><span style=\"font-weight: 400;\">, we\u2019ll ship your <\/span><b>SIM f\u00edsica.<\/b><span style=\"font-weight: 400;\"> within <\/span><b>72 hours (3 business days)<\/b><span style=\"font-weight: 400;\">. Your SIM kit will include everything you need to activate and start using your service.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1016692876 > .col > .col-inner {\n  padding: 41px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_748990429 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-1659917530\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1659917530 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-217181873\">\n\n\n\t<div id=\"col-906064576\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"\/es\/plans\/\" target=\"_self\" class=\"button secondary\"  style=\"border-radius:10px;padding:0px 0px 0px 0px;\">\n    <span>Elige tu plan<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":202,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5673","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/pages\/5673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/users\/202"}],"replies":[{"embeddable":true,"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/comments?post=5673"}],"version-history":[{"count":3,"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/pages\/5673\/revisions"}],"predecessor-version":[{"id":5695,"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/pages\/5673\/revisions\/5695"}],"wp:attachment":[{"href":"https:\/\/vibemobi.com\/es\/wp-json\/wp\/v2\/media?parent=5673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}