{"id":5673,"date":"2025-08-04T20:29:43","date_gmt":"2025-08-05T01:29:43","guid":{"rendered":"https:\/\/vibemobi.com\/?page_id=5673"},"modified":"2025-08-04T20:29:43","modified_gmt":"2025-08-05T01:29:43","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vibemobi.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t<section class=\"section dark has-parallax\" id=\"section_852028640\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-2\">\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1690615145\">\n\n\n\t<div id=\"col-154707465\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"font-size: 200%;\">Frequently Asked Questions<\/span><\/h1>\n\t<div id=\"gap-1540988077\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1540988077 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-154707465 > .col-inner {\n  padding: 58px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_852028640 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 300px;\n  background-color: rgb(110, 10, 120);\n}\n#section_852028640 .section-bg.bg-loaded {\n  background-image: url(https:\/\/vibemobi.com\/wp-content\/uploads\/2024\/04\/innerpage-titles-man1.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-463397300\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-463397300 {\n  padding-top: 41px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-1678657197\">\n\n\n\t<div id=\"col-835298065\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: center; font-size: 250%;\"><strong>Questions? We\u2019ve Got Answers.<\/strong><\/h1>\n<p>From coverage to compatibility, we\u2019ve got you. Scroll down to find what you\u2019re looking for.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-881122599\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-881122599 {\n  padding-top: 33px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_1803598211\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 style=\"text-align: center;\"><strong>Getting Started<\/strong><\/h3>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1803598211 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section has-mask mask-arrow\" id=\"section_1856261\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1556482030\">\n\n\n\t<div id=\"col-1890028006\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2180879992\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2180879992-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_is_vibe_mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-2180879992-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2180879992-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2180879992-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\">Vibe Mobi is a prepaid wireless service provider offering affordable mobile plans with nationwide coverage and international calling options. We use top-tier network partners to keep you connected without contracts or credit checks.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3439053735\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3439053735-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_activate_my_vibe_mobi_sim_card?\" aria-expanded=\"false\" aria-controls=\"accordion-3439053735-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I activate my Vibe Mobi SIM card?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3439053735-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3439053735-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Follow the activation instructions printed on your SIM kit. You can activate via:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Online: <\/span><span style=\"font-weight: 400;\">vibemobi.com\/activate<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Text: Instructions included in your package<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Call: 1-833-377-1900<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2595704560\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2595704560-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_bring_my_own_phone_(byod)?\" aria-expanded=\"false\" aria-controls=\"accordion-2595704560-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I bring my own phone (BYOD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2595704560-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2595704560-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">Yes! Most unlocked GSM-compatible devices will work with Vibe Mobi. Check compatibility on our website before activating. Please see our <\/span><span style=\"font-weight: 400;\">Best Practices<\/span><span style=\"font-weight: 400;\"> for Unlocking your Phone to bring it over to Vibe Mobi.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3494662494\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3494662494-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_choose_or_change_my_plan?\" aria-expanded=\"false\" aria-controls=\"accordion-3494662494-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I choose or change my plan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3494662494-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3494662494-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can select your plan at purchase or switch plans any time via Customer Service (1-833-377-1900) or your Vibe Mobi \u201cMy Account\u201d. You can also visit a Vibe Mobi Authorized Dealer store.\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Plans &#038; Payments<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3224589975\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3224589975-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_plans_does_vibe_mobi_offer?\" aria-expanded=\"false\" aria-controls=\"accordion-3224589975-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What plans does Vibe Mobi offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3224589975-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3224589975-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">We offer several affordable prepaid plans, including unlimited talk &amp; text, high-speed data, and international calling. Visit <\/span><span style=\"font-weight: 400;\">vibemobi.com\/plans<\/span><span style=\"font-weight: 400;\"> for the latest options.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1326044655\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1326044655-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_top_up_or_renew_my_plan?\" aria-expanded=\"false\" aria-controls=\"accordion-1326044655-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I top up or renew my plan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1326044655-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1326044655-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can top up using:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Our online portal \u201cMy Account\u201d (<\/span><a href=\"https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\"><span style=\"font-weight: 400;\">https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visiting a Vibe Mobi store. Click <\/span><span style=\"font-weight: 400;\">here<\/span><span style=\"font-weight: 400;\"> for available locations.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Calling our support number at 1-833-377-1900.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2965015343\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2965015343-label\" class=\"accordion-title plain\" href=\"#accordion-item-do_vibe_mobi_plans_include_taxes_and_fees?\" aria-expanded=\"false\" aria-controls=\"accordion-2965015343-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do Vibe Mobi plans include taxes and fees?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2965015343-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2965015343-label\" >\n\t\t\t\n\n<p>Some plans include taxes\/fees; others list them separately. Plan pages show complete pricing breakdowns.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-565156430\" class=\"accordion-item\">\n\t\t<a id=\"accordion-565156430-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_happens_if_i_run_out_of_data_or_minutes?\" aria-expanded=\"false\" aria-controls=\"accordion-565156430-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What happens if I run out of data or minutes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-565156430-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-565156430-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can purchase add-on packages or top up your plan. Speed may be reduced after data thresholds depending on your plan.<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Our online portal \u201cMy Account\u201d (<\/span><a href=\"https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\"><span style=\"font-weight: 400;\">https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visiting a Vibe Mobi store. Click <\/span><span style=\"font-weight: 400;\">here<\/span><span style=\"font-weight: 400;\"> for available locations.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Calling our support number at 1-833-377-1900.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>International &amp; Roaming<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2606523815\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2606523815-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_call_internationally_with_vibe_mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-2606523815-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I call internationally with Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2606523815-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2606523815-label\" >\n\t\t\t\n\n<p>Yes, many of our plans include international calling to Latin America and beyond. Check plan details or contact us for supported destinations.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-148189683\" class=\"accordion-item\">\n\t\t<a id=\"accordion-148189683-label\" class=\"accordion-title plain\" href=\"#accordion-item-does_vibe_mobi_offer_international_roaming?\" aria-expanded=\"false\" aria-controls=\"accordion-148189683-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Does Vibe Mobi offer international roaming?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-148189683-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-148189683-label\" >\n\t\t\t\n\n<p>Currently, Vibe Mobi is a domestic U.S. provider. Some plans may include limited roaming coverage in Puerto Rico and U.S. territories.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Devices<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2561684499\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2561684499-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_buy_a_phone_from_vibe_mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-2561684499-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I buy a phone from Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2561684499-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2561684499-label\" >\n\t\t\t\n\n<p>At launch, we primarily support BYOD. However, select partner stores may offer compatible devices. Stay tuned for device bundles.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1512857641\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1512857641-label\" class=\"accordion-title plain\" href=\"#accordion-item-are_vibe_mobi_devices_unlocked?\" aria-expanded=\"false\" aria-controls=\"accordion-1512857641-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are Vibe Mobi devices unlocked?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1512857641-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1512857641-label\" >\n\t\t\t\n\n<p>Devices sold by Vibe Mobi are locked for 60 days after activation. After that, you can request an unlock if eligible<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Customer Support<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3838879068\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3838879068-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_contact_vibe_mobi_support?\" aria-expanded=\"false\" aria-controls=\"accordion-3838879068-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I contact Vibe Mobi support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3838879068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3838879068-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can reach us by:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Email: customercare@vibemobi.com<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Phone: 1.833.377.1900<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">TRS\/TTY: Dial 711<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visit: https:\/\/vibemobi.com\/en\/contact<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4071342979\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4071342979-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_languages_does_vibe_mobi_support?\" aria-expanded=\"false\" aria-controls=\"accordion-4071342979-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What languages does Vibe Mobi support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4071342979-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4071342979-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\">We offer customer support in English and Spanish.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Account &#038; Security<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-308791394\" class=\"accordion-item\">\n\t\t<a id=\"accordion-308791394-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_manage_my_account_or_check_my_balance?\" aria-expanded=\"false\" aria-controls=\"accordion-308791394-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I manage my account or check my balance?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-308791394-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-308791394-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Log into your My Account at www.vibemobi.com.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2063042899\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2063042899-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_should_i_do_if_my_phone_is_lost_or_stolen?\" aria-expanded=\"false\" aria-controls=\"accordion-2063042899-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What should I do if my phone is lost or stolen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2063042899-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2063042899-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Contact Vibe Mobi immediately to suspend your service and protect your number.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>SIM Cards &#038; eSIMs<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1488086248\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1488086248-label\" class=\"accordion-title plain\" href=\"#accordion-item-what\u2019s_the_difference_between_a_physical_sim_and_an_esim?\" aria-expanded=\"false\" aria-controls=\"accordion-1488086248-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What\u2019s the difference between a physical SIM and an eSIM?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1488086248-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1488086248-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">A physical <\/span><b>SIM card<\/b><span style=\"font-weight: 400;\"> is a small chip you insert into your phone to connect to our network. An <\/span><b>eSIM<\/b><span style=\"font-weight: 400;\"> (embedded SIM) is a digital version built into newer smartphones. With an eSIM, there\u2019s no need to insert anything \u2014 it\u2019s activated digitally via a QR code or app.<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">If your phone is older, you\u2019ll likely need a <\/span><b>physical SIM<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">If your phone supports eSIM, we will offer eSIM through Vibemobi.com. You will be able to input your device during enrollment to determine if your phone will take an eSIM.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1274134814\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1274134814-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_insert_a_physical_sim_card?\" aria-expanded=\"false\" aria-controls=\"accordion-1274134814-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I insert a physical SIM card?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1274134814-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1274134814-label\" >\n\t\t\t\n\n<ol>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Power off your phone.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Locate the SIM tray (usually on the side or top of your device).<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the SIM ejector tool (or a paperclip) to pop open the tray.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Place your Vibe Mobi SIM in the tray \u2014 gold contacts facing down.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slide the tray back in and power your phone back on.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow the activation instructions included with your SIM kit.<\/span><\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1418977531\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1418977531-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_happens_if_i_order_my_physical_sim_online_at_vibemobi.com?\" aria-expanded=\"false\" aria-controls=\"accordion-1418977531-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What happens if I order my Physical SIM online at VibeMobi.com?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1418977531-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1418977531-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">If you order from <\/span><b>VibeMobi.com<\/b><span style=\"font-weight: 400;\">, we\u2019ll ship your <\/span><b>physical SIM<\/b><span style=\"font-weight: 400;\"> within <\/span><b>72 hours (3 business days)<\/b><span style=\"font-weight: 400;\">. Your SIM kit will include everything you need to activate and start using your service.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1556482030 > .col > .col-inner {\n  padding: 41px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1856261 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-1942287967\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1942287967 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-1897121119\">\n\n\n\t<div id=\"col-1050224126\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"\/plans\/\" target=\"_self\" class=\"button secondary\"  style=\"border-radius:10px;padding:0px 0px 0px 0px;\">\n    <span>Select Your Plan<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":202,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5673","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages\/5673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/users\/202"}],"replies":[{"embeddable":true,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/comments?post=5673"}],"version-history":[{"count":3,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages\/5673\/revisions"}],"predecessor-version":[{"id":5695,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages\/5673\/revisions\/5695"}],"wp:attachment":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/media?parent=5673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}