{"id":5673,"date":"2025-08-04T20:29:43","date_gmt":"2025-08-05T01:29:43","guid":{"rendered":"https:\/\/vibemobi.com\/?page_id=5673"},"modified":"2025-08-04T20:29:43","modified_gmt":"2025-08-05T01:29:43","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vibemobi.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\n\t<section class=\"section dark has-parallax\" id=\"section_1025778748\">\n\t\t<div class=\"section-bg fill\" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-2\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2500\" height=\"1667\" src=\"https:\/\/vibemobi.com\/wp-content\/uploads\/2024\/04\/innerpage-titles-man1.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1465663359\">\n\n\n\t<div id=\"col-1798504081\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"font-size: 200%;\">Frequently Asked Questions<\/span><\/h1>\n\t<div id=\"gap-929891933\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-929891933 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1798504081 > .col-inner {\n  padding: 58px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1025778748 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 300px;\n  background-color: rgb(110, 10, 120);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-492889093\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-492889093 {\n  padding-top: 41px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-1709615025\">\n\n\n\t<div id=\"col-69821216\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: center; font-size: 250%;\"><strong>Questions? We\u2019ve Got Answers.<\/strong><\/h1>\n<p>From coverage to compatibility, we\u2019ve got you. Scroll down to find what you\u2019re looking for.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-273153447\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-273153447 {\n  padding-top: 33px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t<section class=\"section\" id=\"section_1381248520\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 style=\"text-align: center;\"><strong>Getting Started<\/strong><\/h3>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1381248520 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section has-mask mask-arrow\" id=\"section_975151347\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-559318623\">\n\n\n\t<div id=\"col-1302286604\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3562464793\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3562464793-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-vibe-mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-3562464793-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3562464793-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3562464793-label\">\n\t\t\t\n\n<p style=\"text-align: left;\">Vibe Mobi is a prepaid wireless service provider offering affordable mobile plans with nationwide coverage and international calling options. We use top-tier network partners to keep you connected without contracts or credit checks.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-349990443\" class=\"accordion-item\">\n\t\t<a id=\"accordion-349990443-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-activate-my-vibe-mobi-sim-card?\" aria-expanded=\"false\" aria-controls=\"accordion-349990443-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I activate my Vibe Mobi SIM card?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-349990443-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-349990443-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Follow the activation instructions printed on your SIM kit. You can activate via:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Online: <\/span><span style=\"font-weight: 400;\">vibemobi.com\/activate<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Text: Instructions included in your package<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Call: 1-833-377-1900<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2312310509\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2312310509-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-bring-my-own-phone-(byod)?\" aria-expanded=\"false\" aria-controls=\"accordion-2312310509-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I bring my own phone (BYOD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2312310509-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2312310509-label\">\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">Yes! Most unlocked GSM-compatible devices will work with Vibe Mobi. Check compatibility on our website before activating. Please see our <\/span><span style=\"font-weight: 400;\">Best Practices<\/span><span style=\"font-weight: 400;\"> for Unlocking your Phone to bring it over to Vibe Mobi.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1901677881\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1901677881-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-choose-or-change-my-plan?\" aria-expanded=\"false\" aria-controls=\"accordion-1901677881-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I choose or change my plan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1901677881-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1901677881-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can select your plan at purchase or switch plans any time via Customer Service (1-833-377-1900) or your Vibe Mobi \u201cMy Account\u201d. You can also visit a Vibe Mobi Authorized Dealer store.\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Plans &#038; Payments<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-717957981\" class=\"accordion-item\">\n\t\t<a id=\"accordion-717957981-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-plans-does-vibe-mobi-offer?\" aria-expanded=\"false\" aria-controls=\"accordion-717957981-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What plans does Vibe Mobi offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-717957981-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-717957981-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">We offer several affordable prepaid plans, including unlimited talk &amp; text, high-speed data, and international calling. Visit <\/span><span style=\"font-weight: 400;\">vibemobi.com\/plans<\/span><span style=\"font-weight: 400;\"> for the latest options.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2766893862\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2766893862-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-top-up-or-renew-my-plan?\" aria-expanded=\"false\" aria-controls=\"accordion-2766893862-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I top up or renew my plan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2766893862-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2766893862-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can top up using:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Our online portal \u201cMy Account\u201d (<\/span><a href=\"https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\"><span style=\"font-weight: 400;\">https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visiting a Vibe Mobi store. Click <\/span><span style=\"font-weight: 400;\">here<\/span><span style=\"font-weight: 400;\"> for available locations.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Calling our support number at 1-833-377-1900.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2116946971\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2116946971-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-vibe-mobi-plans-include-taxes-and-fees?\" aria-expanded=\"false\" aria-controls=\"accordion-2116946971-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do Vibe Mobi plans include taxes and fees?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2116946971-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2116946971-label\">\n\t\t\t\n\n<p>Some plans include taxes\/fees; others list them separately. Plan pages show complete pricing breakdowns.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-277919635\" class=\"accordion-item\">\n\t\t<a id=\"accordion-277919635-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-run-out-of-data-or-minutes?\" aria-expanded=\"false\" aria-controls=\"accordion-277919635-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I run out of data or minutes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-277919635-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-277919635-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can purchase add-on packages or top up your plan. Speed may be reduced after data thresholds depending on your plan.<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Our online portal \u201cMy Account\u201d (<\/span><a href=\"https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php\"><span style=\"font-weight: 400;\">https:\/\/vibemobi-prepaid.telgoo5.com\/SignIn.php<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visiting a Vibe Mobi store. Click <\/span><span style=\"font-weight: 400;\">here<\/span><span style=\"font-weight: 400;\"> for available locations.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Calling our support number at 1-833-377-1900.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>International &amp; Roaming<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1150026307\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1150026307-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-call-internationally-with-vibe-mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-1150026307-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I call internationally with Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1150026307-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1150026307-label\">\n\t\t\t\n\n<p>Yes, many of our plans include international calling to Latin America and beyond. Check plan details or contact us for supported destinations.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-397059268\" class=\"accordion-item\">\n\t\t<a id=\"accordion-397059268-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-vibe-mobi-offer-international-roaming?\" aria-expanded=\"false\" aria-controls=\"accordion-397059268-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does Vibe Mobi offer international roaming?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-397059268-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-397059268-label\">\n\t\t\t\n\n<p>Currently, Vibe Mobi is a domestic U.S. provider. Some plans may include limited roaming coverage in Puerto Rico and U.S. territories.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Devices<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1830722185\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1830722185-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-buy-a-phone-from-vibe-mobi?\" aria-expanded=\"false\" aria-controls=\"accordion-1830722185-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I buy a phone from Vibe Mobi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1830722185-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1830722185-label\">\n\t\t\t\n\n<p>At launch, we primarily support BYOD. However, select partner stores may offer compatible devices. Stay tuned for device bundles.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3761252926\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3761252926-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-vibe-mobi-devices-unlocked?\" aria-expanded=\"false\" aria-controls=\"accordion-3761252926-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are Vibe Mobi devices unlocked?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3761252926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3761252926-label\">\n\t\t\t\n\n<p>Devices sold by Vibe Mobi are locked for 60 days after activation. After that, you can request an unlock if eligible<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Customer Support<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3873764220\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3873764220-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-contact-vibe-mobi-support?\" aria-expanded=\"false\" aria-controls=\"accordion-3873764220-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I contact Vibe Mobi support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3873764220-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3873764220-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">You can reach us by:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Email: customercare@vibemobi.com<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Phone: 1.833.377.1900<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">TRS\/TTY: Dial 711<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Visit: https:\/\/vibemobi.com\/en\/contact<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2353719085\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2353719085-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-languages-does-vibe-mobi-support?\" aria-expanded=\"false\" aria-controls=\"accordion-2353719085-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What languages does Vibe Mobi support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2353719085-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2353719085-label\">\n\t\t\t\n\n<p style=\"text-align: left;\">We offer customer support in English and Spanish.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>Account &#038; Security<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3323749648\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3323749648-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-manage-my-account-or-check-my-balance?\" aria-expanded=\"false\" aria-controls=\"accordion-3323749648-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I manage my account or check my balance?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3323749648-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3323749648-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Log into your My Account at www.vibemobi.com.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1476769489\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1476769489-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-phone-is-lost-or-stolen?\" aria-expanded=\"false\" aria-controls=\"accordion-1476769489-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if my phone is lost or stolen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1476769489-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1476769489-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Contact Vibe Mobi immediately to suspend your service and protect your number.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3><b>SIM Cards &#038; eSIMs<\/b><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3072407722\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3072407722-label\" class=\"accordion-title plain\" href=\"#accordion-item-what\u2019s-the-difference-between-a-physical-sim-and-an-esim?\" aria-expanded=\"false\" aria-controls=\"accordion-3072407722-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What\u2019s the difference between a physical SIM and an eSIM?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3072407722-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3072407722-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">A physical <\/span><b>SIM card<\/b><span style=\"font-weight: 400;\"> is a small chip you insert into your phone to connect to our network. An <\/span><b>eSIM<\/b><span style=\"font-weight: 400;\"> (embedded SIM) is a digital version built into newer smartphones. With an eSIM, there\u2019s no need to insert anything \u2014 it\u2019s activated digitally via a QR code or app.<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">If your phone is older, you\u2019ll likely need a <\/span><b>physical SIM<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">If your phone supports eSIM, we will offer eSIM through Vibemobi.com. You will be able to input your device during enrollment to determine if your phone will take an eSIM.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4151711487\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4151711487-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-insert-a-physical-sim-card?\" aria-expanded=\"false\" aria-controls=\"accordion-4151711487-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I insert a physical SIM card?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4151711487-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4151711487-label\">\n\t\t\t\n\n<ol>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Power off your phone.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Locate the SIM tray (usually on the side or top of your device).<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the SIM ejector tool (or a paperclip) to pop open the tray.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Place your Vibe Mobi SIM in the tray \u2014 gold contacts facing down.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slide the tray back in and power your phone back on.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow the activation instructions included with your SIM kit.<\/span><\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-231267638\" class=\"accordion-item\">\n\t\t<a id=\"accordion-231267638-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-order-my-physical-sim-online-at-vibemobi.com?\" aria-expanded=\"false\" aria-controls=\"accordion-231267638-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I order my Physical SIM online at VibeMobi.com?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-231267638-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-231267638-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">If you order from <\/span><b>VibeMobi.com<\/b><span style=\"font-weight: 400;\">, we\u2019ll ship your <\/span><b>physical SIM<\/b><span style=\"font-weight: 400;\"> within <\/span><b>72 hours (3 business days)<\/b><span style=\"font-weight: 400;\">. Your SIM kit will include everything you need to activate and start using your service.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-559318623 > .col > .col-inner {\n  padding: 41px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_975151347 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-117803041\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-117803041 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-1007497617\">\n\n\n\t<div id=\"col-350083621\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"\/plans\/\" class=\"button secondary\" style=\"border-radius:10px;padding:0px 0px 0px 0px;\">\n\t\t<span>Select Your Plan<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":202,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5673","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages\/5673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/users\/202"}],"replies":[{"embeddable":true,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/comments?post=5673"}],"version-history":[{"count":3,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages\/5673\/revisions"}],"predecessor-version":[{"id":5695,"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/pages\/5673\/revisions\/5695"}],"wp:attachment":[{"href":"https:\/\/vibemobi.com\/en\/wp-json\/wp\/v2\/media?parent=5673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}